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Brussels Airport

How Brussels Airport Elevated Passenger Experience with The Loop

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AQUALEX Loop

Case

Turning a Mandatory Moment into an Opportunity

Every day, thousands of passengers pass through airport security carrying liquids that must be discarded due to safety regulations.

For travelers, it’s a small but frustrating moment: throwing away water they just bought, only to look for drinking water again minutes later.

Brussels Airport saw this moment differently.
Instead of simply enforcing the rule, the airport asked a new question:

"What if we could turn this mandatory step into a positive passenger experience?"

Their answer was simple: if passengers are required to empty their bottles, the airport should give something back.

Solution

Free Drinking Water, Exactly When Passengers Need It

Brussels Airport installed a Loop directly after the liquid disposal point at security.

Passengers can now refill their bottles immediately with free drinking water, before continuing their journey through the terminal.

Designed specifically for high-traffic environments like airports, Loop meets the operational demands of a 24/7 travel hub.

  • Hygiene: Contactless, clean water access that meets strict airport standards.
  • High Capacity: Three refill points allow multiple passengers to fill bottles simultaneously.
  • Reduced Dwell Time: Even during peak moments, passengers refill quickly and continue their journey.
  • 24/7 Reliability: Airports never sleep. AQUALEX provides continuous service and rapid response when needed.
  • Proven Trust: Brussels Airport had already been using multiple AQUALEX products across the terminal, giving them confidence in the solution.

Impact

Nearly 1 Million Passengers Hydrated

Passengers refill more than three bottles per minute.

Since its installation in July 2025, the refill stations have quickly become part of the airport experience.

  • 996,408 passengers hydrated
  • 498,204 liters of water dispensed

Beyond passenger comfort, the environmental impact is significant.

  • 14,946 kg plastic avoided
  • 1,494,612 liters of water saved
  • 1,378,331 kWh energy saved
  • 128,950 kg CO₂ emissions avoided

Future

Supporting the Airport of the Future

Brussels Airport aims to position itself as one of Europe’s most innovative airports, investing in passenger wellbeing, sustainability and future mobility.

By addressing a basic passenger need, access to drinking water, the airport transformed a mandatory security step into a positive and meaningful passenger touchpoint.

A small intervention, with a powerful impact on the traveler experience.

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